Standardization of the terminology and specifications of the services offered by tourism service providers, including related activities, touristic destinations and the requirements of facilities and equipment used by them, to provide tourism buyers, providers and consumers with criteria for making informed decisions.

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ISO/TC 228

Visit the Technical Committee's own website for more information.


published ISO standards *

under the direct responsibility of ISO/TC 228


ISO standards under development *

under the direct responsibility of ISO/TC 228


Participating members


Observing members

* number includes updates

Reference Title Type
ISO/TC 228/AHG 1 Heritage Hotels and Traditional Restaurants Working group
ISO/TC 228/CAG Chair Advisory Group Working group
ISO/TC 228/WG 1 Diving services Working group
ISO/TC 228/WG 2 Health tourism services Working group
ISO/TC 228/WG 7 Adventure tourism Working group
ISO/TC 228/WG 8 Yacht harbors Working group
ISO/TC 228/WG 11 Bare boat charter services Working group
ISO/TC 228/WG 13 Sustainable tourism Working group
ISO/TC 228/WG 14 Accessible tourism Working group
ISO/TC 228/WG 15 Accomodation Working group
Liaison Committees to ISO/TC 228

The committees below can access the documents of ISO/TC 228 :

Reference Title ISO/IEC
ISO/PC 302 Guidelines for auditing management systems ISO
ISO/TC 59/SC 16 Accessibility and usability of the built environment ISO
ISO/TC 83 Sports and other recreational facilities and equipment ISO
ISO/TC 145/SC 1 Public information symbols ISO
ISO/TC 262 Risk management ISO
ISO/TC 312 Excellence in service ISO
Liaison Committees from ISO/TC 228

ISO/TC 228 can access the documents of the committees below :

Reference Title ISO/IEC
ISO/TC 83 Sports and other recreational facilities and equipment ISO
ISO/TC 145/SC 1 Public information symbols ISO
ISO/TC 268 Sustainable cities and communities ISO
Organizations in liaison (Category A and B)
Acronym Title Category
AIPC International Association of Convention Centres A
ANEC European Association for the Co-ordination of Consumer Representation in Standardization A
EC - European Commission European Commission A
ECTAA The European Travel Agents' and Tour Operators' Associations A
EFCO&HPA European Federation of Campingsite Organisations and Holiday Park Associations A
GSTC Global Sustainable Tourism Council A
HOTREC Hotels, Restaurants & Cafés in Europe A
IAAPA International Association of Amusement Parks and Attractions A
IATA International Air Transport Association A
IH&RA International Hotel & Restaurant Association A
SBS - Small Business Standards Small Business Standards A
UNWTO World Tourism Organization A
WFTGA World Federation of Tourist Guides Associations A
UNEP United Nations Environment Programme B

Organizations in liaison (Category C and D)

C & D liaisons participate at the level of a Working Group

Acronym Title Category
ATTA Adventure Travel Trade Association D
CMAS World Confederation of Underwater Activities D
EBA - boating/navigation The European Boating Association D
ENAT European Network for Accessible Tourism a.s.b.l. D
ESPA European Spas Association D
EUF European Underwater Federation D
ICOMIA International Council of Marine Industry Associations D
REEF World Foundation REEF World Foundation D
WRSTC World Recreational Scuba Training Council D
Date Month Location TC/SC Note
6-11 May 2018 Buenos Aires (Argentina) ISO/TC 228  

* Information definite but meeting not yet formally convened
** Provisional

ISO/TC 228 - Secretariat

UNE Spain
Asociación Española de Normalización
Génova, 6
E-28004 Madrid

Tel: +34 91 529 49 00
Fax: +34 91 310 49 76

Secretariat direct:
Mrs Natalia Ortiz de Zarate
Tel: +34 91 432 60 57
Fax: +34 91 310 45 96

ISO/TC 228 - Twinned Secretariat

Institut National de la Normalisation et de la Propriété Industrielle
Rue de l'assistance n°8 par la rue Alain Savary
BP 57
Cité El Khadra
1003 Tunis

Tel: +216 71 806 758
Fax: +216 71 807 071

Secretariat direct:
Mr Chokri Makhlouf