About

Scope

Standardization in the field of “transaction assurance and upstream/downstream directly related processes in e-commerce”, including the following:

  • The assurance of transaction process in e-commerce (including easier access to e-platforms and estores);
  • The protection of online consumer rights including both prevention of online disputes and resolution
  • process;
  • The interoperability and admissibility of commodity quality inspection result in cross-border e-commerce.
  • The assurance of e-commerce delivery to the final consumer.
Excluded:
  • Management system standards already covered by ISO/TC 176;
  • Authenticity, integrity and trust for products and documents standards already covered by ISO/TC 292/WG4;
  • Guidelines on consumer warranties and guarantees standards already covered by ISO/PC 303;
  • Meta-standards of information interchange standards already covered by ISO/TC 154;
  • Cross-border trade of second-hand goods standards already covered by ISO/PC 245;
  • Brand evaluation standards already covered by ISO/TC 289;
  • Online reputation standards already covered by ISO/TC 290;
  • Financial services standards already covered by ISO/TC 68;
  • Identity management standards already covered by ISO/IEC/JTC 1/SC 27/WG 5;
  • Meta-standards of data management and interchange already covered by ISO/IEC/JTC 1/SC 32;
  • Biometrics standards already covered by ISO/IEC/JTC 1/SC 37;
Since the payment and security of the transaction are very important in e-commerce, the proposed new technical committee will cooperate with ISO/TC 68 (Financial services), ISO/IEC/JTC1/SC 27 (IT Security techniques) and other TC via a liaison membership. If request for developing new standards for e-commerce in those TCs arose, the proposed new TC would work with them to develop the needed standards.”

Quick links

9

Participating members

15

Observing members

Liaison Committees to ISO/TC 321

The committees below can access the documents of ISO/TC 321:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 27 IT Security techniques ISO/IEC
ISO/PC 303 Guidelines on consumer warranties and guarantees ISO
ISO/TC 68 Financial services ISO
ISO/TC 154 Processes, data elements and documents in commerce, industry and administration ISO
ISO/TC 176 Quality management and quality assurance ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 290 Online reputation ISO
ISO/TC 292 Security and resilience ISO
Organizations in liaison (Category A and B)
Acronym Title Category
UN/ECE CEFACT UN/ECE CEFACT A

ISO/TC 321 - Secretariat

SAC China
Standardization Administration of China
No. 9 Madian Donglu, Haidian District
Beijing 100088
China

Tel: +8610 8226 2644
Fax: +8610 8226 0660

ISO/TC 321 - Twinned Secretariat

AFNOR France
Association française de normalisation
11 rue Francis de Pressensé
F-93571 La Plaine Saint-Denis Cedex
France

Tel: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00