About

Scope

Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet.

Excluded:

  • privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27;
  • management system standards already covered by ISO/TC 176/SC 3;
  • fraud countermeasures and controls already covered by ISO/TC 247;
  • brand evaluation already covered by ISO/TC 289;
  • customer contact centres already covered by ISO/PC 273;
  • market, opinion and social research already covered ISO/TC 225.

Quick links

1

ISO standards under development *

under the direct responsibility of ISO/TC 290

9

Participating members

19

Observing members

* number includes updates

Reference Title Type
ISO/TC 290/WG 1 Online Consumer Reviews Working group
Liaison Committees to ISO/TC 290

The committees below can access the documents of ISO/TC 290 :

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 32 Data management and interchange ISO/IEC
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 312 Excellence in service ISO
Liaison Committees from ISO/TC 290

ISO/TC 290 can access the documents of the committees below :

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 32 Data management and interchange ISO/IEC
ISO/TC 176/SC 3 Supporting technologies ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 289 Brand evaluation ISO
Organizations in liaison (Category A and B)
Acronym Title Category
ANEC European Association for the Co-ordination of Consumer Representation in Standardization A
CI Consumers International A
ETTSA European Technology and Travel Services Association A
HOTREC Hotels, Restaurants & Cafés in Europe A

ISO/TC 290 - Secretariat

AFNOR France
Association française de normalisation
11 rue Francis de Pressensé
F-93571 La Plaine Saint-Denis Cedex
France

Tel: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00

Secretariat direct:
M Nicolas Marcq