Projet de travail approuvé
ISO/AWI 32126
Transaction Assurance in E-commerce — Guidelines for Consumer Redress in B2C E-commerce
Numéro de référence
ISO/AWI 32126
ISO/AWI 32126
Edition 1
© ISO 2026
Projet de travail approuvé
Résumé
This document provides guidelines for vendors, manufacturers, service providers and all other platforms in B2C e-commerce to operate, maintain, and enhance effective and efficient processes for product- or service-related consumer redresses, including repairs, replacements and refunds, in order to ensure fairness, transparency, competence and continuous improvement in resolving consumer grievances. This standard applies to consumer redresses in international e-commerce transactions between businesses and individual consumers purchasing or using products/services for personal or household purposes.
Informations générales
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État actuel: ProjetStade: Nouveau projet enregistré au programme de travail du TC/SC [20.00]
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Edition: 1
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Comité technique :ISO/TC 321
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