ISO/AWI 32126

Проект данного международного стандарта был подготовлен рабочей группой.

Тезис

This document provides guidelines for vendors, manufacturers, service providers and all other platforms in B2C e-commerce to operate, maintain, and enhance effective and efficient processes for product- or service-related consumer redresses, including repairs, replacements and refunds, in order to ensure fairness, transparency, competence and continuous improvement in resolving consumer grievances. This standard applies to consumer redresses in international e-commerce transactions between businesses and individual consumers purchasing or using products/services for personal or household purposes.

Общая информация

Текущий статус
: В стадии разработки

Этап
: Регистрация новой рабочей темы в программе работ ТК/ПК [20.00]
Версия
: 1
Технический комитет :
ISO/TC 321
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