Tema de trabajo aprobado
ISO/AWI 32126
Transaction Assurance in E-commerce — Guidelines for Consumer Redress in B2C E-commerce
Reference number
ISO/AWI 32126
ISO/AWI 32126
Edition 1
© ISO 2026
Tema de trabajo aprobado
Resumen
This document provides guidelines for vendors, manufacturers, service providers and all other platforms in B2C e-commerce to operate, maintain, and enhance effective and efficient processes for product- or service-related consumer redresses, including repairs, replacements and refunds, in order to ensure fairness, transparency, competence and continuous improvement in resolving consumer grievances. This standard applies to consumer redresses in international e-commerce transactions between businesses and individual consumers purchasing or using products/services for personal or household purposes.
Informaciones generales
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Estado: En desarrolloEtapa: Nuevo proyecto registrado en el programa de trabajo TC/SC [20.00]
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Edición: 1
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Comité Técnico :ISO/TC 321
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