Working draft
ISO/WD 24082
Service excellence — Designing excellent service to achieve outstanding customer experiences — Requirements and guidance
Reference number
ISO/WD 24082
Edition 1
© ISO 2026
Working draft
Under development
A working group has prepared a draft.
Will replace ISO/TS 24082:2021

Abstract

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

General information

  • Status
     : Under development
    Stage
    : Close of comment period [20.60]
  • Edition
     : 1
  • Technical Committee :
    ISO/TC 312
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure

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