Abstract Preview

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.


General information

  • Status :  Published
    Publication date : 2021-06
  • Edition : 1
    Number of pages : 26
  • :
    ISO/TC 312
    Excellence in service
  • 03.080.01
    Services in general

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