ISO/IEC/IEEE 23612:2026
ISO/IEC/IEEE 23612:2026
87495
CHF
159
Résumé
This document defines a generic incident management process and supporting documentation that can be used to implement incident management and to manage incidents within most organizations, projects or operations activities for a system, service, software, or product. This document also provides supporting diagrams describing the process and example documents.
This document is applicable to incident management in all life cycle models (e.g. incremental, waterfall, evolutionary, agile). This document covers incidents identified across the life cycle, including those that arise during both development (e.g. defects) and operation (e.g. those handled by service management).
Informations générales
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État actuel: PubliéeDate de publication: 2026-05Stade: Norme internationale publiée [60.60]
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Edition: 1
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Comité technique :ISO/IEC JTC 1/SC 7ICS :35.080
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