Résumé
PrévisualiserThis document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
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fr
| Format | Langue | |
|---|---|---|
| std 1 145 | PDF + ePub | |
| std 2 145 | Papier |
- CHF145
Cycle de vie
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Précédemment
AnnuléeISO/IEC TR 20000-5:2013
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Actuellement
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