Abstract Preview

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

The intended users of this document are:

a) organizations that require support on how to implement an SMS;

b) consultants and advisors who support an organization during SMS implementation.

This document can be used together with the other parts of ISO/IEC 20000 series.


General information

  • Status :  Published
    Publication date : 2022-01
  • Edition : 1
    Number of pages : 33
  • :
    ISO/IEC JTC 1/SC 40
    IT service management and IT governance
  • 35.020
    Information technology (IT) in general
    03.080.99
    Other services

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