ISO/AWI TS 11368-1
Abstract
This document provides guidelines on the effective implementation of ISO 11367:2025, offering practical advice, tools, and examples tailored to public service organizations. It is intended to help public sector entities interpret and apply the guidelines and framework of ISO 11367:2025 in a consistent and effective manner, ensuring improved service delivery, citizen satisfaction, and continuous improvement in line with the principles of service excellence in the public sector. Additionally, the document will include an Annex containing selected examples of best practices in the public service sector from various countries.
General information
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Status: Under developmentStage: New project registered in TC/SC work programme [20.00]
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Edition: 1
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Technical Committee :ISO/TC 312
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Life cycle
This standard contributes to the following Sustainable Development Goals