Technical Specification
ISO/TS 19384:2026
Service excellence — Guidance for the application of digital approaches to achieve service excellence
Reference number
ISO/TS 19384:2026
Edition 1
2026-02
© ISO 2026
Technical Specification
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Published (Edition 1, 2026)

ISO/TS 19384:2026

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Abstract

This document gives guidance on applying ISO 23592, including principles, models and specific application methods, to achieve service excellence by implementing and using digital approaches.

This document is applicable to organizations having, or planning to have, digital approaches to achieve service excellence.

General information

  • Status
     : Published
    Publication date
     : 2026-02
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 25
  • Technical Committee :
    ISO/TC 312
    ICS :
    03.080.01 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production

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