Résumé
This document provides a model for designing and delivering integrated citizen-centric services, outlining the processes and requirements for building them. This document applies to city service managers and providers at all levels of local authorities, including government-authorized service agents.
Informations générales
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État actuel: ProjetStade: Nouveau projet enregistré au programme de travail du TC/SC [20.00]
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Edition: 1
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Comité technique :ISO/TC 268
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