About

Scope

Standardization of IT Service Management and IT Governance.

Develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance, including areas of IT activity such as audit, digital forensics, governance, risk management, outsourcing, service operations and service maintenance, but excluding subject matter covered under the scope and existing work programs of JTC 1/SC 27 and JTC 1/SC 38.

The work will initially cover:

  • Governance of IT, including the development of the ISO/IEC 38500 series standards and related documents.
  • Operational aspects of Governance of IT, including ISO/IEC 30121 Information Technology — Governance of digital forensic risk framework, and interfaces with the management of IT as well as the role of governance in the area of business innovation.
  • All aspects relating to IT service management, including the development of the ISO/IEC 20000 series standards and related documents.
  • All aspects relating to IT-Enabled Services — Business Process Outsourcing, including the development of the ISO/IEC 30105 series standards and related documents.

Quick links

21

published ISO standards *

under the direct responsibility of ISO/IEC JTC 1/SC 40

11

ISO standards under development *

under the direct responsibility of ISO/IEC JTC 1/SC 40

35

Participating members

12

Observing members

* number includes updates

Reference Title Type
ISO/IEC JTC 1/SC 40/CAG 1 Chairman Advisory Group Working group
ISO/IEC JTC 1/SC 40/SG 5 Standardization of IT service management of infrastructure Working group
ISO/IEC JTC 1/SC 40/SG 6 Business analytics for ITES-BPO Working group
ISO/IEC JTC 1/SC 40/WG 1 Governance of InformationTechnology Working group
ISO/IEC JTC 1/SC 40/WG 2 Maintenance and development of ISO/IEC 20000 - Information technology - Service management Working group
ISO/IEC JTC 1/SC 40/WG 3 IT-enabled services / Business process outsourcing Working group
ISO/IEC JTC 1/SC 40/WG 4 IT Service management of infrastructure Working group
Liaison Committees to ISO/IEC JTC 1/SC 40

The committees below can access the documents of ISO/IEC JTC 1/SC 40 :

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 7 Software and systems engineering ISO/IEC
ISO/IEC JTC 1/SC 27 IT Security techniques ISO/IEC
ISO/IEC JTC 1/SC 38 Cloud Computing and Distributed Platforms ISO/IEC
ISO/PC 302 Guidelines for auditing management systems ISO
ISO/TC 171 Document management applications ISO
ISO/TC 307 Blockchain and distributed ledger technologies ISO
ISO/TC 309 Governance of organizations ISO
ISO/TC 312 Excellence in service ISO
Liaison Committees from ISO/IEC JTC 1/SC 40

ISO/IEC JTC 1/SC 40 can access the documents of the committees below :

Reference Title ISO/IEC
ISO/IEC JTC 1 Information technology ISO/IEC
ISO/IEC JTC 1/SC 7 Software and systems engineering ISO/IEC
ISO/IEC JTC 1/SC 27 IT Security techniques ISO/IEC
ISO/IEC JTC 1/SC 38 Cloud Computing and Distributed Platforms ISO/IEC
ISO/TC 307 Blockchain and distributed ledger technologies ISO
ISO/TC 309 Governance of organizations ISO
Organizations in liaison (Category A and B)
Acronym Title Category
IEEE Institute of Electrical and Electronics Engineers, Inc A
ISACA Information Systems Audit and Control Association A
itSMFI The IT Service Management Forum International Limited (itSMFI) A
OASIS Organization for the Advancement of Structured Information Standards (OASIS) A

Organizations in liaison (Category C and D)

C & D liaisons participate at the level of a Working Group

Acronym Title Category
IAF International Accreditation Forum, Inc. C
Date Month Location TC/SC Note
4-8 June 2018 Lisbon (Portugal) ISO/IEC JTC 1/SC 40 *

* Information definite but meeting not yet formally convened
** Provisional

ISO/IEC JTC 1/SC 40 - Secretariat

SA Australia
Standards Australia
Level 10, The Exchange Centre 20 Bridge Street
Sydney 2000 NSW
Australia

Tel: +61 2 9237 6000
Fax: +61 2 9237 6010

Secretariat direct:
Ms Suba Ananth