Abstract Preview

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.

This document:

—    covers IT enabled business processes that are outsourced;

—    is applicable to the service provider;

—    is applicable to all lifecycle processes of ITES-BPO;

—    is not intended to cover IT services.

The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.


General information

  • Status :  Published
    Publication date : 2021-10
  • Edition : 1
    Number of pages : 18
  • :
    ISO/IEC JTC 1/SC 40
    IT service management and IT governance
  • 35.020
    Information technology (IT) in general

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