This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Status : PublishedPublication date : 2019-08
Edition : 3Number of pages : 63
Technical Committee:IT service management and IT governance
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