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Abstract Preview

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


General information

  • Status :  Published
    Publication date : 2019-08
  • Edition : 3
    Number of pages : 63
  • Technical Committee
    :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • ICS :
    35.020
    Information technology (IT) in general
    03.080.99
    Other services

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A standard is reviewed every 5 years



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