A practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018.
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Status: PublishedPublication date: 2019-08
Edition: 3Number of pages: 63
Technical Committee: ISO/IEC JTC 1/SC 40 IT service management and IT governance
This standard contributes to the following Sustainable Development Goal:
Buy this standard
|std 1 187||PDF + ePub|
|std 2 187||Paper|
ISO/IEC 20000-2:2019Stage: 60.60
Corrigenda / AmendmentsPublished
ISO/IEC 20000-2:2019/Amd 1:2020
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