Abstract Preview

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


General information

  • Status :  Published
    Publication date : 2019-08
  • Edition : 3
    Number of pages : 63
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 35.020
    Information technology (IT) in general
    03.080.99
    Other services

Buy this standard

Format Language
PDF + ePub
Paper
  • CHF178

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information