Abstract

 Preview

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.


General information 

  • Status
     :  Published
    Publication date
     : 2019-08
  • Edition
     : 3
    Number of pages
     : 63
  • Technical Committee
     : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ICS
     :
    35.020 Information technology (IT) in general
    03.080.99 Other services

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal:

9
Industry, Innovation and Infrastructure

Buy this standard

Format Language
PDF + ePub
Paper
  • CHF187

Life cycle


Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information.

  2. Store
  3. Standards catalogue
  4. ICS
  5. 35
  6. 35.020
  7. ISO/IEC 20000-2:2019