Serving customers everywhere

Services

Services represent more than two thirds of World Gross Domestic Product (GDP), according to the World Trade Organization. They are a core economic activity, contributing more to GDP than both industry and agriculture combined. The services revolution creates new commercial opportunities and underpins virtually every economic activity.

ISO develops International Standards that help ensure that services are of a consistent, high quality. This has a number of benefits:

For consumers, it means you can have more confidence in all types of services ranging from phone bills to tourism.
For business, ensuring a good quality service helps differentiate your business from the competition, bringing concrete economic benefits.

In addition to the services-specific standards shown below ISO also develops standard in the areas of training, tourism, leisure and hospitality services, transport, and services for consumers.

David Shark from WTO talks about services
Standards are essential to developing services
ISO/IEC Guide 76:2008
Development of service standards
Recommendations for addressing consumer issues
Vancouver skyline
Getting people involved in creating better services
Earlier this year we held a services workshop in Vancouver. You can find out more about the programme, the speakers and the presentations given by visiting our events page. You can also download a full workshop report here.

Our strategy

Cover page: ISO Strategy for Service Standardization
ISO Strategy for Service Standardization
ISO developed this strategy because we anticipate that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.
Cover page: ISO Strategy for Services - Presentation
ISO Strategy for Services - Presentation
ISO adopted a strategy for service standardization in 2016 to meet the needs of a rapidly growing industry. Its objective is to make sure that we can develop the tools the world needs to support global trade in services.
Visit our micro-site

Find out how ISO is working to support the services that consumers expect and deserve.

ISO/TC 228
ISO/TC 228
Visit the Technical Committee's own website for more information.
Woman serving a cup of coffee
A list of services-related publications that you can download free of charge.

The people who develop standards

Covering almost every sector you can think of, from Assistive products to Zinc alloys, ISO has over 200 technical committees. Below we've listed just a handful that we think will be of particular interest to you. If it doesn't have what you're looking for, you can find the complete list of technical committees here.

  • Related ISO technical committees

  • ISO/TC 68
    Financial services
  • ISO/TC 222
    Personal financial planning
  • ISO/TC 224
    Service activities relating to drinking water supply systems and wastewater systems - Quality criteria of the service and performance indicators
  • ISO/TC 225
    Market, opinion and social research
  • ISO/TC 228
    Tourism and related services
  • ISO/TC 232
    Learning services outside formal education

ISO Store

  • ISO 10002:2014
    Quality management
    Customer satisfaction
    Guidelines for complaints handling in organizations
  • ISO 24510:2007
    Activities relating to drinking water and wastewater services
    Guidelines for the assessment and for the improvement of the service to users

Visit the ISO Store to buy more standards