Services represent more than two thirds of World Gross Domestic Product (GDP), according to the World Trade Organization. They are a core economic activity, contributing more to GDP than both industry and agriculture combined. The services revolution creates new commercial opportunities and underpins virtually every economic activity.

ISO develops International Standards that help ensure that services are of a consistent, high quality. This has a number of benefits:

For consumers, it means you can have more confidence in all types of services ranging from phone bills to tourism.
For business, ensuring a good quality service helps differentiate your business from the competition, bringing concrete economic benefits.

In addition to the services-specific standards shown below ISO also develops standard in the areas of training, tourism, leisure and hospitality services, transport, and services for consumers.


Singapore fountain
Getting people involved in creating better services
In 2019 we held a services workshop in Singapore. You can find out more about the programme, the speakers and the presentations given by visiting our events page. You can find out more about the programme, the speakers and the presentations given by visiting the event website.

Standards are essential to developing services

ISO/IEC Guide 76:2008[Withdrawn]
Development of service standards
Recommendations for addressing consumer issues

Our strategy

ISO Strategy for Service Standardization
ISO developed this strategy because we anticipate that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.
ISO Strategy for Services - Presentation
ISO adopted a strategy for service standardization in 2016 to meet the needs of a rapidly growing industry. Its objective is to make sure that we can develop the tools the world needs to support global trade in services.
Services Standards
#ServiceStandards

ISO standards that deliver secure payment, better service, and happier customers.

ISO/TC 228
ISO/TC 228
Visit the Technical Committee's own website for more information.
Woman serving a cup of coffee
A list of services-related publications that you can download free of charge.

The people who develop standards

Covering almost every sector you can think of, from Assistive products to Zinc alloys, ISO has over 200 technical committees. Below we've listed just a handful that we think will be of particular interest to you. If it doesn't have what you're looking for, you can find the complete list of technical committees here.

ISO Store

Visit the ISO Store to buy more standards