The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site
This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).
Status: PublishedPublication date: 2018-09
Edition: 1Number of pages: 28
Technical Committee: ISO/IEC JTC 1/SC 40 IT service management and IT governance
This standard contributes to the following Sustainable Development Goal:
Buy this standard
|std 1 145||Paper|
ISO/IEC TR 20000-10:2015
A standard is reviewed every 5 years
Stage: 90.92 (To be revised)
Will be replaced byUnder development
ISO/IEC AWI 20000-10
Got a question?
Check out our FAQs
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)
Keep up to date with ISO
Sign up to our newsletter for the latest news, views and product information.