ISO/IEC 20000-10:2018 Preview

Information technology -- Service management -- Part 10: Concepts and vocabulary

The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).


General information

  • Status :  Published
    Publication date : 2018-09
  • Edition : 1
    Number of pages : 28
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 35.020
    Information technology (IT) in general
    03.080.99
    Other services

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