ISO/IEC TR 20000-10:2015 Preview

Information technology -- Service management -- Part 10: Concepts and terminology

The electronic version of this International Standard can be downloaded from the ISO/IEC Information Technology Task Force (ITTF) web site

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.


General information

  • Current status : Published
    Publication date : 2015-11
  • Edition : 2
    Number of pages : 26
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 35.020
    Information technology (IT) in general
    03.080.99
    Other services

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