ISO/IEC 30105-1:2016 Preview

Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 1: Process reference model (PRM)

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.


General information

  • Current status : Published
    Publication date : 2016-11
  • Edition : 1
    Number of pages : 24
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 35.020
    Information technology (IT) in general

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