Abstract

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.


General information 

  • Status
     :  Withdrawn
    Publication date
     : 2012-09
  • Edition
     : 1
    Number of pages
     : 32
  • Technical Committee
     : ISO/TC 176/SC 3 Supporting technologies
  • ICS
     :
    03.120.10 Quality management and quality assurance

Life cycle


Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information.

  2. Store
  3. Standards catalogue
  4. ICS
  5. 03
  6. 03.120
  7. 03.120.10
  8. ISO 10004:2012