ISO 10004:2012

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.


General information

  • Status :  Withdrawn
    Publication date : 2012-09
  • Edition : 1
  • :
    ISO/TC 176/SC 3
    Supporting technologies
  • 03.120.10
    Quality management and quality assurance

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