ISO/TS 10004:2010

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.


General information

  • Current status : Withdrawn
    Publication date : 2010-04
  • Edition : 1
  • :
    ISO/TC 176/SC 3
    Supporting technologies
  • 03.120.10
    Quality management and quality assurance

Got a question?

Check out our FAQs


Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

You may be interested in:

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information