Committee Draft
ISO/IEC CD 25420
Information technology — User interfaces — Multimodal interaction for customer service systems
Reference number
ISO/IEC CD 25420
ISO/IEC CD 25420
Edition 1
© ISO 2026
Committee Draft
Abstract
This document provides characteristics and a functional view of multimodal interaction for customer service systems (CSSs). It establishes a reference architecture and specifies the technical requirements and recommendations of CSSs to enable the interoperability, usability and efficiency of multimodal interactions implementation in CSSs. This document is applicable to all types of organizations for their developing, selecting, using, or evaluating multimodal interaction-based CSSs.
General information
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Status: Under developmentStage: Close of comment period [30.60]
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Edition: 1
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Technical Committee :ISO/IEC JTC 1/SC 35
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