ISO/IEC 20000-6:2017 Preview

Information technology -- Service management -- Part 6: Requirements for bodies providing audit and certification of service management systems

ISO/IEC 20000-6:2017 specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000‑1. It does not change the requirements specified in ISO/IEC 20000‑1. ISO/IEC 20000-6:2017 can also be used by accreditation bodies for accreditation of certification bodies.

A certification body providing SMS certification is expected to be able to demonstrate fulfilment of the requirements specified in ISO/IEC 20000-6:2017, in addition to the requirements in ISO/IEC 17021‑1.


General information

  • Status :  Published
    Publication date : 2017-06
  • Edition : 1
    Number of pages : 13
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 03.080.99
    Other services
    03.120.20
    Product and company certification. Conformity assessment
    35.020
    Information technology (IT) in general

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