ISO 10008:2013 Preview

Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in ISO 10008:2013 can complement an organization's quality management system.


General information

  • Current status : Published
    Publication date : 2013-06
  • Edition : 1
    Number of pages : 29
  • :
    ISO/TC 176/SC 3
    Supporting technologies
  • 03.120.10
    Quality management and quality assurance

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