ISO 9241-154:2013
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ISO 9241-154:2013
52172

Abstract  Preview

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.


General information 

  •  :  Published
     : 2013-02
  •  : 1
     : 35
  •  : ISO/TC 159/SC 4 Ergonomics of human-system interaction
  •  :
    13.180 Ergonomics
    35.180 IT terminal and other peripheral equipment

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal:

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