ISO 9004:2009

Managing for the sustained success of an organization -- A quality management approach

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.


General information

  • Status :  Withdrawn
    Publication date : 2009-11
  • Edition : 3
  • :
    ISO/TC 176/SC 2
    Quality systems
  • 03.120.10
    Quality management and quality assurance
    03.100.70
    Management systems

Life cycle

A standard is reviewed every 5 years



Revisions / Corrigenda

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