ISO 9004:2009

Managing for the sustained success of an organization -- A quality management approach

This standard has been revised by ISO 9004:2018.

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.

General information ^

Current status : Withdrawn

Publication date : 2009-11
Edition : 3
Technical Committee
:
ISO/TC 176/SC 2

Quality systems
ICS :

03.120.10

Quality management and quality assurance

03.100.70

Management systems

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Life cycle

A standard is reviewed every 5 years

Revisions / Corrigenda

Previously
ISO 9004:2000
Now withdrawn
ISO 9004:2009
Revised by
ISO 9004:2018

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10 November 2009

ISO 9004:2009