Abstract 

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.


General information

  • Status :  Withdrawn
    Publication date : 2009-11
  • Edition : 3
    Number of pages : 46
  • Technical Committee
    :
    ISO/TC 176/SC 2
    Quality systems
  • ICS :
    03.100.70
    Management systems
    03.120.10
    Quality management and quality assurance

Life cycle

A standard is reviewed every 5 years



Revisions / Corrigenda

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information.

  2. Store
  3. Standards catalogue
  4. ICS
  5. 03
  6. 03.100
  7. 03.100.70
  8. ISO 9004:2009