Abstract 

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.


General information

  • Status :  Withdrawn
    Publication date : 2009-11
  • Edition : 3
    Number of pages : 46
  • Technical Committee
    :
    ISO/TC 176/SC 2
    Quality systems
  • ICS :
    03.100.70
    Management systems
    03.120.10
    Quality management and quality assurance

Life cycle


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