This standard has been revised by ISO 9004:2018
Abstract
ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
ISO 9004:2009 is not intended for certification, regulatory or contractual use.
General information
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Pages
- The ISO 9000 family is the world’s best-known quality management standard for companies and organizations of any size.
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