Not long ago, online services such as e-banking and shopping were unknown. Now they are an essential part of daily life for many of us.
With so much happening in the world of services, this issue throws a spotlight on the globally important services sector and looks closely at the work ISO technical committees are doing in developing standards for IT service management, consulting, tourism and training.
Services make up an overwhelming part of the global economy, accounting for around 75 % of GDP in developed countries and around 50 % in developing countries according to World Bank data. Here, Markus Jelitto, Counsellor with the World Trade Organization (WTO) in its Trade in Services Division, tells us more about the role of International Standards in the services sector.
Services account for some 75 % of GDP and employment in the most developed countries.
Markus Jelitto, Counsellor with the World Trade Organization
Also in this issue
Published in English, French and Spanish six times per year, ISOfocus is your gateway to International Standards. Whether a multinational enterprise faced with major decisions or a small business looking for ideas, ISOfocus seeks to provide both the kind of overviews that strategic planners need and the little details that can make a big difference.
Want to reuse an article?
Articles may be reproduced for non-commercial purposes only. These may not be modified and must be properly referenced, with due credit to ISO being given. ISO may revoke this permission at its sole discretion.
For enquiries, please contact firstname.lastname@example.org.
ISO Update, Supplement
See and subscribe to the new standards and projects.