Abstract Preview

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.


General information

  • Status :  Published
    Publication date : 2020-04
  • Edition : 1
    Number of pages : 29
  • :
    ISO/TC 228
    Tourism and related services
  • 03.080.30
    Services for consumers
    03.200.01
    Leisure and tourism in general

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