Abstract Preview

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:

· essential elements in FM sourcing processes;

· FM roles and responsibilities in sourcing processes;

· development processes and structures of typical agreement models.

ISO 41012:2017 is applicable to:

· strategic processes related to service and support functions for the core business;

· development of FM strategies;

· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

· development of FM information systems;

· FM education and research;

· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).


General information

  • Status :  Published
    Publication date : 2017-04
  • Edition : 1
    Number of pages : 52
  • :
    ISO/TC 267
    Facility management
  • 03.080.10
    Maintenance services. Facilities management

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