From pre-school to university, to vocational training and coaching, the world of learning is constantly changing and evolving. As the trend to move away from the traditional customer-supplier relationship towards a collaborative partnership grows, so, too, do learners’ expectations. Learning providers now need to adapt to these new ways of working, while at the same time providing a high level of service.

ISO 21001, Educational organizations – Management systems for educational organizations – Requirements with guidance for use, is intended to meet this challenge by defining the requirements of a management system that will help education providers better meet the needs and expectations of their learners and other beneficiaries, and demonstrate greater credibility and impact.

Developed by project committee ISO/PC 2881), the new International Standard focuses on the specific interaction between an educational institution, the learner and other customers.

Educational organizations will benefit through delivering a more impactful and relevant learning experience that is aligned with the organization’s own mission and vision. Learners will benefit even more because the education service they receive can be more personalized and suited to their needs, ultimately leading to better learning outcomes.

By making available a comprehensive set of practices that are applicable to learning service providers across the board, ISO 21001 will help build a stronger education sector and provide positive knock-on effects in terms of stimulating innovation and the economy.

ISO 21001 is available from your national ISO member or through the ISO Store.


1) The secretariat of ISO/PC 288, Educational organizations management systems – Requirements with guidance for use, is held by KATS, ISO’s member for the Republic of Korea.