Offering specialist sector knowledge and experience, it is no wonder more and more organizations are turning to management consultancies. Whether it be bringing a product to market, training staff or advising on an organizational overhaul, management consultancies offer a wide range of services and support. Their use has grown dramatically in recent years as businesses and governments look to improve their performance and processes.
ISO 20700, Guidelines for management consultancy services, draws on research and experience from a wide range of management consultancies worldwide and aims to increase transparency and effectiveness for both client and consultancy.
Robert Bodenstein, Chair of ISO/PC 280, Management Consultancy, the ISO project committee that developed the standard, whose secretariat is held by UNI, ISO’s member for Italy, said that it brings together industry best practice to help make management consultancies more effective.
“Management consultancies can bring valuable expertise to an organization, with their in-depth knowledge and broad experience of an industry, to help clients bring about growth or change more effectively. In this way, they make a strong contribution to the economy,” he said.
“This new standard is aimed at not only helping consultancies work even more effectively and efficiently, but helping with the development of the profession.”
ISO 20700 gives practical guidelines based on outcomes and emphasizes the importance of understanding clients’ needs. It is useful to all management consultancies, regardless of size, and maintains a focus on innovation, differentiation and ethical behaviour. It is also useful for clients in that it helps them better understand what they can expect from a management consultant in a consultancy project.