ISO 9000 - Quality management

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Get an overview of ISO 9001 in this PowerPoint presentation.

If you want to know more about the revision of ISO 9001:2015 see our revision page.

Sector-specific applications of ISO 9001

ISO has a range of standards for quality management systems that are based on ISO 9001 and adapted to specific sectors and industries. These include:

ISO/TS 29001 – Petroleum, petrochemical and natural gas industries
ISO 13485 – Medical devices 
ISO/IEC 90003 – Software engineering 
ISO 17582 – Electoral organizations at all levels of government
ISO 18091 - Local government

  • Management system standards
    Providing a model to follow when setting up and operating a management system, find out more about how MSS work and where they can be applied.

Preview our standards

ISO 9001:2015

ISO Store

  • ISO 9000:2015
    Quality management systems
    Fundamentals and vocabulary
  • ISO 9001:2015
    Quality management systems
    Requirements
  • ISO 9004:2009
    Managing for the sustained success of an organization
    A quality management approach
  • ISO 19011:2011
    Guidelines for auditing management systems

Visit the ISO Store to buy more standards

Cover page: ISO 9001:2015 for Small Enterprises - What to do?
ISO 9001:2015 for Small Enterprises - What to do?
A guide for SMEs wishing to implement a quality management system based on ISO 9001:2015.
Cover page: ISO 9001 - Debunking the myths
ISO 9001 - Debunking the myths
An informative guide to ISO 9001 that clarifies some of the misconceptions around its implementation and use.

Certification to ISO 9001:2015

Checking that the system works is a vital part of ISO 9001:2015. It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards

Learn more about transitioning from ISO 9001:2008 to ISO 9001:2015 [.pptx]

Cover page: Moving from ISO 9001:2008 to ISO 9001:2015
Moving from ISO 9001:2008 to ISO 9001:2015
A guide for organizations currently using ISO 9001:2008 who wish to transition to ISO 9001:2015.
Cover page: ISO 9001:2015 - How to use it
ISO 9001:2015 - How to use it
This brochure provides useful information to help you get started with ISO 9001

Support for implementing ISO 9001:2015

ISO 9001:2015 is published by ISO technical committee (TC) ISO/TC 176, sub-committee 2. When the standard was revised and updated in 2015 the TC prepared some guidance documents to help organizations and companies implement the revised version of the standard.​

Auditing ISO 9001

Support on auditing quality management systems can be found on the website of the ISO 9001 Auditing Practices Group. This is an informal group of quality management system experts, auditors and practitioners from ISO/TC 176 and the International Accreditation Forum.

Cover page: ISO 9001 - What does it mean in the supply chain?
ISO 9001 - What does it mean in the supply chain?
A useful guide to ISO 9001 for those involved in the selection of suppliers, helping you get the most out of the standard as a supply chain tool.
ISO/TC 176/SC 2
Visit the Technical Committee's own website for more information.

Publications

Cover page: Selection and use of the ISO 9000 family of standards
Selection and use of the ISO 9000 family of standards
The brochure provides an overview of the standards in the ISO 9000 family.
Cover page: Reaping the benefits of ISO 9001
Reaping the benefits of ISO 9001
Learn more about the benefits of implementing a quality management system using ISO 9001.
Cover page: Quality management principles
Quality management principles
This document introduces the seven quality management principles that ISO 9000, ISO 9001 and other related quality management standards are based on.

Useful articles

Loving to learn: A new management system standard for educational organizations
Loving to learn: A new management system standard for educational organizations

By Clare Naden

Education is not only a basic right, but a fundamental part of society, so the quality of educational providers is everyone’s concern. While they can’t necessarily guarantee outcomes, there is a lot that educational institutes can do to stimulate learning and ensure learners are getting the level of quality they expect. A new standard is being developed to help them do just that, and it has just reached a critical stage.

Enjoy retirement thanks to ISO 9001
Enjoy retirement thanks to ISO 9001

Supporting our seniors and helping them to maintain an independent lifestyle has been ACPPAʼs mission for over 30 years. To substantiate its approach, the not-for-profit Group that manages care homes and services for senior citizens has deployed ISO 9001 throughout its management system in the quest for quality services.