The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.
Get an overview of ISO 9001 in this PowerPoint presentation.
Sector-specific applications of ISO 9001
ISO has a range of standards for quality management systems that are based on ISO 9001 and adapted to specific sectors and industries. These include:
- ISO 13485 – Medical devices
- ISO 17582 – Electoral organizations at all levels of government
- ISO 18091 – Local government
- ISO/TS 22163 – Business management system requirements for rail organizations
- ISO/TS 29001 – Petroleum, petrochemical and natural gas industries
- ISO/IEC 90003 – Software engineering
- Providing a model to follow when setting up and operating a management system, find out more about how MSS work and where they can be applied.
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Certification to ISO 9001:2015
Checking that the system works is a vital part of ISO 9001:2015. It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards
Learn more about transitioning from ISO 9001:2008 to ISO 9001:2015 [.pptx]
Support for implementing ISO 9001:2015
ISO 9001:2015 is published by ISO technical committee (TC) ISO/TC 176, sub-committee 2. When the standard was revised and updated in 2015 the TC prepared some guidance documents to help organizations and companies implement the revised version of the standard.
- Are you still using ISO 9001:2008 ?
- Are you in transition to using ISO 9001:2015 ?
- Are you using ISO 9001:2015?
- Glossary of Words used in ISO 9000:2015 and ISO 9001:2015
- Online Browsing Platform for ISO Terms and Definitions
Auditing ISO 9001
Support on auditing quality management systems can be found on the website of the ISO 9001 Auditing Practices Group. This is an informal group of quality management system experts, auditors and practitioners from ISO/TC 176 and the International Accreditation Forum.