International Standard
ISO 21800:2025
Guidance for organizations to increase consumer understanding of online terms and conditions
Reference number
ISO 21800:2025
Edition 1
2025-12
© ISO 2026
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Published (Edition 1, 2025)

ISO 21800:2025

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Format
CHF 67
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Abstract

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).

This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

General information

  • Status
     : Published
    Publication date
     : 2025-12
    Stage
    : International Standard published [60.60]
  • Edition
     : 1
    Number of pages
     : 11
  • Technical Committee :
    ISO/PC 335
    ICS :
    03.100.20 
  • RSS updates

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