ISO/IEC TR 20000-9:2015 Preview

Information technology -- Service management -- Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000‑1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following:

a) infrastructure as a service (IaaS);

b) platform as a service (PaaS);

c) software as a service (SaaS).

It is also applicable to public, private, community, and hybrid cloud deployment models.

The applicability of ISO/IEC 20000‑1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000‑1 can be applicable to cloud service providers.

The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 20000‑1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers.

This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services.

ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 20000‑1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.


General information

  • Current status : Published
    Publication date : 2015-02
  • Edition : 1
    Number of pages : 30
  • :
    ISO/IEC JTC 1/SC 40
    IT Service Management and IT Governance
  • 03.080.99
    Other services
    35.020
    Information technology (IT) in general

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