ISO/IEC TS 15504-8:2012 Preview

Information technology -- Process assessment -- Part 8: An exemplar process assessment model for IT service management

ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.


General information

  • Current status : Published
    Publication date : 2012-09
  • Edition : 1
    Number of pages : 204
  • :
    ISO/IEC JTC 1/SC 7
    Software and systems engineering
  • 35.080
    Software

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