ISO/IEC 19796-1:2005 Preview

Information technology -- Learning, education and training -- Quality management, assurance and metrics -- Part 1: General approach

ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ).

ISO/IEC 19796-1:2005 consists of the following items:

  • description scheme for quality management;
  • process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;
  • conformance statement for the description format.

For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines.

ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.


General information

  • Current status : Published
    Publication date : 2005-11
  • Edition : 1
    Number of pages : 121
  • :
    ISO/IEC JTC 1/SC 36
    Information technology for learning, education and training
  • 03.100.30
    Management of human resources
    35.240.90
    IT applications in education

Buy this standard

Format Language
PDF
Paper
  • CHF198

Got a question?

Check out our FAQs


Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

You may be interested in:

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information