недоступно на русском языке

Тезис

 Preview

ISO/IEC 30105-3:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT enabled business processes that are outsourced;

- is not intended to cover IT services but includes similar, relevant process for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:

  • - conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
  • - supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.


Общая информация 

  • Текущий статус
     : Опубликовано
    Дата публикации
     : 2016-11
  • Версия
     : 1
  • Технический комитет
     : ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ICS
     :
    35.020 Information technology (IT) in general

Приобрести данный стандарт

Формат Язык
PDF
Бумажный
  • CHF124

Жизненный цикл

Цели в области устойчивого развития

Данный стандарт разработан для достижения следующих Цель устойчивого развития

9
Индустриализация, инновации и инфраструктура

Появились вопросы?

Ознакомьтесь с FAQ

Работа с клиентами
+41 22 749 08 88

Часы работы:
Понедельник – пятница: 09:00-12:00, 14:00-17:00 (UTC+1)

  2. Интернет-магазин
  3. Каталог стандартов
  4. МКС
  5. 35
  6. 35.020
  7. ISO/IEC 30105-3:2016