ISO Strategy for Services - Case study 3: Tourism in Tunisia (ISO 17680, Thalassotherapy)
Year of publication: 2016
As soon as ISO 17680 on thalassotherapy was published, it became the focus of a country-wide project to improve Tunisia’s thalassotherapy centres. On the initiative of INNORPI, the national standards body and ISO member for Tunisia, the country had been at the forefront of the implementation’s efforts. Read this case study to find out more about ISO service standards in action.