ISO Strategy for Services - Case study #2: Aguas de Santiago (ISO 24510, Activities relating to drinking water and wastewater services)
Year of publication: 2016
Argentinian water utility Aguas de Santiago was an early adopter of the ISO 24510, ISO 24511 and ISO 24512 for drinking water facilities. Encouraged by ISO’s Argentinian member, IRAM, Aguas de Santiago used these standards to improve service delivery and customer satisfaction. Read this case study to find out more about ISO service standards in action.