Terms and conditions of sale and Customer Licence Agreement

Terms and conditions of sale

When you order (an) ISO publication(s), you accept these Terms and Conditions of Sale (“Sales Agreement”) and the Customer Licence Agreement, so make sure you read all these terms before finalizing your purchase. Should you have any questions about this Sales Agreement, please contact us.

 

  1. Taxes
  2. Payment
  3. Security
  4. Invoice
  5. Shipping
  6. Returns policy
  7. Data Protection
  8. Termination, Limitations and Governing Law
     

1. Taxes

Local taxes are applied to orders with a billing address in Switzerland. No taxes are charged for delivery of products outside of Switzerland. Payment of any local or other taxes, including customs, which may be applied to orders dispatched outside Switzerland are the responsibility of the customer.

2. Payment

Orders can be paid by credit card or bank transfer. We accept MasterCard, Visa, and American Express. Payments by bank transfer must be made in Swiss Francs (CHF) and include your order number. All bank charges for remittances are borne by the purchaser. Your payment information will be processed immediately and confidentially.

3. Security

We use SSL 128-bit encryption, the industry standard technology that allows you to communicate to our webstore via a secure, encrypted link, thus preserving data integrity and confidentiality. Because of the SSL-128-bit encryption your credit card details and your personal information are kept secure.

4. Invoice

After placing your order, we will automatically e-mail your invoice in PDF format. Please make sure that during the shopping process you indicate your full billing information. The invoice will also be available to download from your account.

5. Shipping

All orders for documents in paper format or CD-ROM are shipped from the ISO Central Secretariat, in Switzerland, and are dispatched as soon as the order has been processed (same day or next business day). Shipments will be made either by Standard delivery (Swiss Post, 4-15 business days, no tracking available) or by Express delivery (DHL, 2-4 business days, tracking available). For shipments to Mexico, however, only Express delivery is available, and for shipments to Switzerland, only Standard delivery is available.

6. Returns policy

We do not accept returns for purchases of electronic documents. For documents in paper format, CD-ROM or other similar media sent by post, returns are accepted in the case of an order having been mistakenly placed twice or on a case by case basis. In all cases, without exception, documents can only be returned upon agreement from ISO who will explain the procedure to follow.

7. Data protection

See the Privacy Policy, which is incorporated into this Sales Agreement.

8. Termination, Limitations and Governing Law

See Clauses 7, 8 and 9 of the Licence Agreement, which are incorporated into this Sales Agreement.


Should you have questions or need assistance, please do not hesitate to contact us.

Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.

Customer Licence Agreement

Between you, our customer, and us, ISO

When you order (an) ISO publication(s), you accept this Customer Licence Agreement (“Licence Agreement”) and the Terms and Conditions of Sale, so make sure you read all these terms before finalizing your purchase. Should you have any questions about this Licence Agreement, please contact us.

 

  1. Copyright
  2.  Watermark
  3.  Single User Licence
  4.  Electronic copies
  5.  Paper copies
  6. Codes and Graphical Symbols (and their Collections)
  7. Termination
  8.  Limitations
  9.  Governing Law
     

1. ISO’s Copyright

The ISO publication(s) you order is/are copyrighted by the International Organization for Standardization. You acknowledge and agree to respect ISO’s copyright in our publications by purchasing, downloading, copying or otherwise using (an) ISO publication(s). Except as provided for under this Licence Agreement, you may not lend, lease, reproduce, distribute or otherwise commercially exploit ISO publication(s). In the case of joint standards (such as ISO/IEC standards), this clause shall apply to the respective joint copyright ownership.

2. Watermark

Electronic copies of ISO publications are watermarked with your company name, your name, and email address that you enter into your account when you order (an) ISO publication(s) from our webstore in order to identify the rightful licensee of the document.

3. Single User Licence

ISO publications can only be bought for your personal individual use and cannot be transferred to another user. If you wish to purchase (an) ISO publication(s) for multiple users (for example, for your colleagues or post on your company’s intranet) or want to obtain broader rights beyond your personal use, please contact us or your ISO Member to explore your options.

4. Electronic copies

You may download copies of the electronic copy(ies) of ISO publication(s) you’ve purchased on all your personal devices (desktop computer, laptop, tablet, e-reader, smartphone, etc.) Printing is permitted for your personal use only. Sharing or posting the ISO publication(s) on your company’s intranet is not permitted under this Licence Agreement, so please contact us or your ISO Member if you would like to.

5. Paper copies

If you have ordered (an) ISO publication(s) in paper form, you may not photocopy or reproduce it/them in any way. Additional paper copies may only be made with written permission from ISO or your ISO Member.

6. Codes and Graphical Symbols (and their Collections)

You may use codes (such as language, currency, and country) and graphical symbols for the implementation of their respective ISO standard(s). For example, this means using the symbol in accordance with its meaning as a graphical symbol, e.g., the “No smoking” symbol to designate a non-smokers’ area. However, you may not post or resell these on the Internet. If you would like to use the codes or symbols differently, please contact us or your ISO Member.

7. Termination

Without prejudice to other rights, ISO may terminate this Licence Agreement with you at any time upon written notice if you fail to comply with the conditions of this Licence Agreement. In the case of termination, you must delete any electronic or paper copies of ISO publications subject to this Licence Agreement.

8. Limitations

ISO publications are provided without any warranties, including accuracy and correctness, or for being fit for any individual needs. Our liability for damages caused is limited to gross negligence or intentional behavior.

9. Governing law

In the case of any dispute between you and us arising in connection with this Licence Agreement, exclusively Swiss law is applicable with the exclusion of its choice of laws provisions. Any dispute shall be resolved by arbitration in accordance with the Swiss Rules of International Arbitration of the Swiss Chambers of Commerce in force on the date when the notice of arbitration is submitted. The number of arbitrators shall be one, the seat of the arbitration Geneva, Switzerland, and the arbitral proceedings conducted in English only.


Should you have questions or need assistance, please do not hesitate to contact us.

Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.