Improving customer service, productivity and efficiency are just a few of the many benefits of a service management system. ISO has updated two standards in its service management series, with new features, topics and tips from the top.

Energy spend is a hotel’s second-highest operating cost. Hilton has achieved significant energy reductions through low-cost, high-impact steps, and a portfolio-wide certification to ISO 50001.

Nearly three years after the official launch of the post-2015 agenda, which plots the path for a better world by 2030, people are still grappling with how to make the ambitious Sustainable Development Goals (SDGs) a reality. But perhaps the ambitious nature of the SDGs should give us some valuable clues...

Imagine your favourite city. Now imagine the same city with more people. Lots and lots more people ! A United Nations study predicts that global urban population will increase from 3.9 billion in 2015 to 6.3 billion in 2050. Yes, an increase of 60 % in just 35 years.

Companies are in the business of selling products and consumers of those products want the best possible value for money, but this puts a strain on already depleted natural resources and supply chain transparency. How does ISO 20400 help change the way we produce and consume goods and resources, and...

“As an independent, non-governmental organization, ISO plays a key role in defining standards that will help support innovation. This is fundamental in accelerating results,” says Michael Møller, Director-General of the United Nations Office at Geneva (UNOG), in the latest issue of ISOfocus magazine.

Infant formula is perhaps one of the most highly regulated foodstuffs in the world, so checking the exact composition is a rigorous affair. ISO is developing a series of standards for verifying many of the ingredients, to demonstrate the product is safe for consumption and contains what it says on the...

Moxibustion is a form of acupuncture that has been used in traditional Chinese medicine by doctors and therapists for thousands of years, and its usage is increasing worldwide. To ensure the safety and quality of the instrument that is used, a new International Standard has just been published.

The US Food and Drug Administration (FDA), the government department that regulates the medical devices sector, announced its intention to use ISO 13485 as the basis for its quality system legislation.

We are all suffocating in the heat of global warming, as the recent European heatwave lays testament to – and it may soon become the norm. A study showed that if greenhouse gas emissions continue to rise as they do, by 2100 74 % of the world’s population will be exposed to deadly heatwaves . The only...