Managing the aftermath of these crises is a huge task and so emergency preparedness is the key to limiting the toll. From the safe maintenance of nuclear reactors, to managing risk and IT preparedness for business continuity and disaster recovery, ISO standards are valuable, capacity-building tools in handling incident response in any crisis.

International Standards protect and support people in all types of disaster. They help to manage the disruptions caused by emergencies and provide best practice for an incident response system.

The various articles in the feature explain how ISO safety signs and graphic symbols help reduce risks to people, mitigate the consequences of a nuclear accident, and describe how future ISO guidelines for crisis management will help protect water utilities.

The issue also presents example of lessons learned in the aftermath of disasters, such an earthquake in New Zealand, and illustrate how International Standards can help in the management of crises and their consequences, as well as putting communities and countries on the road to recovery.

ISO Focus+ features an exclusive interview with Jim Ingram, CEO of Medair, a non-governmental organization that brings life-saving relief and rehabilitation in disasters, conflict areas, and other crises by working alongside the most vulnerable.

Jim Ingram highlights how Medair made a strategic decision to demonstrate a commitment to quality using ISO standards: “We need clearly to establish processes and emergency protocols in place across Medair to be able to execute rapidly once we make the decision to intervene. Here again International Standards, provide a framework for having in place the processes and protocols we need to execute with quality to deliver aid to our beneficiaries.”

ISO Focus+, 5/2012

ISO Focus+, May 2012

Managing crises