ISO Consumer update has been developed by the ISO Committee on consumer policy (ISO/COPOLCO). It provides a concise update of ISO's activities related to standards and consumer protection. The eNewsletter is primarily for the members and stakeholders of ISO/COPOLCO, but is also of interest to other stakeholders wishing to keep abreast of the latest developments in international standardization important to consumers.

ISO/COPOLCO is ISO's forum for promoting consumer interests in standardization. Its mission is to enhance the market relevance of International Standards by promoting and facilitating the input of consumers' views into ISO's policies, procedures, standards and services – and to help consumers around the world benefit from standardization.

In many cases, it is not easy for a national standards body to engage effectively with consumer interests in its country. A variety of factors can get in the way: physical distance, competing priorities, an unfocused consumer movement, or lack of awareness by consumer associations of the importance of standards.

ISO Secretary-General Rob Steele comments: "ISO Consumer update will prove to be a helpful outreach tool which, through many specific national and international examples, will illustrate how consumers' engagement makes standards more market-relevant and effective and, at the same time, show how standards ensure consumer protection."

The launch issue contains updates about recent and forthcoming events within ISO/COPOLCO and its liaison organizations, including on ethical trade and financial services, and news about national consumer protection-related standards and legislation in ISO/COPOLCO member countries. It also has a section on newly published International Standards of particular interest to consumers from ISO and and its partner, the International Electrotechnical Commission (IEC).

This issue also has results of surveys of the members of ISO/COPOLCO and the ISO Committee on developing country matters (ISO/DEVCO) dealing with issues such as national adoption of ISO 8124, Safety of toys, and standardization of consumer product guarantees.

Finally, ISO Consumer update has convenient links to resources for consumers on the ISO Online Website, and points to Web sites of related international organizations dealing with consumer issues.

Subscribing to the newsletter is free of charge and can be done quickly and easily on ISO's Website at this page.

Contact:  Dana Kissinger-Matray, Secretary of COPOLCO