With the publication of ISO 9001:2008 imminent, ISO has just launched a video clip in which users share their perspectives on earlier ISO 9001 editions and other standards in the ISO 9000 family which has become the global benchmark for quality management systems.

The ISO 9000 family – Global management standards takes the form of a fictional television business news report on ISO 9000 in which real users speak from their personal experience in the varied contexts of multinational industry, a humanitarian aid organization and a police department, which ISO says underlines the combination of flexibility, efficiency and effectiveness of the ISO 9000 approach.

ISO Secretary-General Alan Bryden comments: "Whenever the ISO 9000 family is evoked, the emphasis is usually on ISO 9001 certification. This video is refreshing because the users emphasize the importance and benefits of ISO 9000 aspects such as management commitment, metrics, customer focus, continual improvement, knowledge transfer, cost savings and the eight quality management principles."

The video includes interviews with ISO 9000 users from: the international oil and gas industry; the Cambodia Trust, a humanitarian aid organization with headquarters in the United Kingdom, and the Phoenix Police Department, Arizona, USA.

The ISO 9000 family is developed and maintained by ISO technical committee ISO/TC 176, Quality management and quality assurance.

The ISO 9000 family – Global management standards can be downloaded free of charge from ISO's Web site. It is also available (English only) in high resolution on DVD in PAL (ISBN 978-92-67-10485-0) and  NTSC (ISBN 978-92-67-10486-7) versions for being shown in conference settings. The DVD version is also free, although postage and handling will be charged. It is available from from ISO national member institutes (see the complete list with contact details) and from ISO Central Secretariat through the ISO Store or by contacting the Marketing & Communication department (see right-hand column).

The video concept was created by Communication Services, ISO Central Secretariat (ISO/CS). Post-production by Communication and Information services (ISO/CS) and Taurus Studio (sound), Geneva, Switzerland (www.taurus-studio.com). Production input by Trueworld Communications, United Kingdom (www.trueworld.media.officelive.com).

ISO 9000 users speak from experience on management commitment, metrics, customer focus, continual improvement, knowledge transfer, cost savings and the eight quality management principles.

Video clip : The ISO 9000 family – Global management standards PlanetISO Windows Media Video version [WMV, 55MB] (DVD free of charge, fee for postage and handling)