New ISO 9000 guidelines for boosting quality in business projects

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A new standard in the ISO 9000 family provides guidelines for quality management of projects, whatever the type or size of the organization, wherever they are carried out.

Published by ISO (International Organization for Standardization), ISO 10006:2003, Quality management systems - Guidelines for quality management in projects, offers a structured approach for the optimal management of all processes involved in the development of any project - that may cut across both the internal and external boundaries of organizations involved in its development.

It can be used by organizations to ensure that they are applying to projects the process-based approach of the quality management system standard ISO 9001:2000, although the use of ISO 10006 in third-party certification is not a requirement. It can, however, be used as a basis for agreement between the organizations involved in the project.

"The creation and maintenance of process and product quality in a project requires a systematic approach," said Reg Sutcliffe, Principal United Kingdom Expert to the working group that developed the standard. ISO 10006 provides an approach aimed at ensuring that the customer's stated and implied needs are understood and met, that other interested parties' needs are evaluated, and that the organization's quality policies are taken into account in the management of the project."

The new standard outlines principles and practices applicable to projects of varying complexity, size and duration. It will allow organizations to monitor and realize objectives not only of the project processes but also of the project product itself - henceforth achieving quality in both.

Regardless of the size of the enterprise, the type of organization, or the kind of product or process involved, users will benefit from reviewing their project management activities against the standard's best practice.

ISO 10006:2003 replaces 10006:1997. By improving the alignment with ISO 9001:2000 and supplementing guidance in ISO 9004 for continual improvement of project processes, ISO 10006 will serve as a strategic tool for any manager or professional tackling projects in today's competitive business world.

Elizabeth Gasiorowski-Denis
Elizabeth Gasiorowski-Denis

+41 22 749 03 25
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