Frequently Asked Questions (FAQs)

Shopping

General information

How can I purchase ISO products?

These products can be purchased either from the ISO Store, the ISO Central Secretariat (for products not available online), or from the ISO national member body.

ISO Store
All items available for purchase have an associated shopping basket function on the right side of the page. Here, you can choose the format (Paper, PDF and ePub) and the language of the publication.

ISO Member
Orders for ISO Standards and other ISO Publications can be addressed to your national ISO Member.

Some members can offer a personalized service and give technical feedback on certain standards. The main benefit of ordering through your national member is that with them, you can purchase ISO Products in your local currency.

ISO Central Secretariat
For special orders, you can contact the ISO Customer Service Team:

 Opening Hours: Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:00 (UTC +1)
 Phone: +41 22 749 08 88
 Email: customerservice@iso.org


What is the ISO Online Browsing Platform (OBP)?

The Online Browsing Platform is a platform created by ISO that allows you to access the standards online. Some parts of some standards are available for free on the platform, and these can help you decide which standard is the right one for you.

The OBP is also used to access and purchase graphical symbols, country codes, terms & definitions, and the online collections of standards.


Can I access the Online Browsing Platform (OBP) and my products offline?

No, it is not possible to consult your library offline. But you can have offline access to any file you have previously downloaded to your computer.


What currency can I use to pay for my purchase?

Prices for ISO publications ordered from the ISO Central Secretariat and ISO Store are expressed in Swiss Francs (CHF), and can only be paid for in this currency. If you wish to convert the price of any ISO publication into your national currency you can find a currency converter at www.oanda.com.

To purchase standards in your local currency, you can contact your national ISO Member.


Which payment methods are accepted by ISO?

You can pay for your order with a credit card or via bank transfer. No debit cards are accepted.

The credit cards accepted are MasterCard, Visa, and American Express. Your credit card information will be secure with the use of our Secure Transaction System. Payments have to be made in Swiss Francs (CHF) and must include your order number. Note that all bank charges have to be paid by the purchaser. If you choose this payment method, you will receive an email with the bank information. Bank transfers can take around 3 working days to be processed.


What is ISO’s Tax Policy?

Local taxes are applied to online orders delivered in Switzerland. For international purchases, no taxes are charged.

If there are taxes to be paid outside of Switzerland, they are the customer’s responsibility.


Who can use the ISO Store?

The ISO Store is strictly dedicated to end users only and not to resellers as per the terms of the ISO License Agreement.

If you are interested in reselling ISO products, please contact your national ISO Member.


How do I create or manage my Account?

Creating an Account

  • Go to the Online Browsing Platform and click “Sign In” on the top right corner.
  • Click “Create Account” and enter the information required.
  • You will receive an email confirmation and will be asked to validate your account.

Editing your Account Information

Go to your Account and click on “Profile”. There you will be able to change the information you need. Note that this information is the one that will be displayed on your invoice, so make sure you keep it updated.


How do I download my electronic documents?

Once you have made the payment and received a confirmation for your order, the electronic document can be accessed from the Account. You will find the document under the tab “Products," where you can either access it and view it online or download it for your use.

It is important to know that all electronic files are subject to ISO Copyright, which you will need to comply with.


When will I receive my shipment?

If you purchased a product in CD or paper format, then it will be shipped to you. Shipments are sent either on the same day or the next business day after your order has been received. These are shipped by the ISO Central Secretariat in Switzerland according to your delivery method:

- Standard Delivery: 4-10 working days, sent via standard mail, no tracking available.

- Express Delivery: 2-4 working day, sent via DHL with tracking number available.


How can I get an invoice for my purchase?

If you need additional copies, go to your Account, under the tab “Orders” and select the invoice for your order and press the "Email" button. A copy of the invoice will be sent to you by email.

ISO regrets to inform you that once an order has been confirmed and an invoice has been generated, the invoice information cannot be changed. Therefore please make sure that all the information is up to date in your Account.


What is the ISO Returns Policy?

Except in the case of an error made by the ISO Central Secretariat, ISO does not accept returns or provides credit notes for PDF and ePub documents.

For physical documents (paper or CD-ROM), returns are accepted only when an error was made by ISO.

In all cases, every return has to be accepted by the ISO Central Secretariat who will explain the procedure to follow. Please note that orders will be credited only upon receipt of the returned goods.


Can I purchase a product that someone else is going to use?

ISO standards in PDF, ePub or paper format come with a single user license. When you purchase a standard from the ISO Store the standard will be watermarked with your name which means that you and only you have the right to use this standard. For more information, please contact us at copyright@iso.org.


ISOfocus Magazine: How can I receive it in paper version?

You can find the latest version of our magazine on the ISOfocus webpage
You can purchase a yearly subscription to the paper version of ISO Focus for CHF 38.00 (Swiss Francs), where you will receive 6 issues. Our magazine is available in English and in French.
Single issues are only available in PDF format.

 

ISO country codes collection

What is a country codes collection and why purchase it?

The country codes collection is an annual subscription that provides you with the complete updated lists of official country codes from ISO 3166 (parts 1, 2 and 3) in .XML, .CSV and .XLS format so you can download them to your database. With the subscription you will also receive notifications of any updates.


How do I download the country codes collection that I have purchased?

You have to go to the Online Browsing Platform and access to your Account.
You will find your collection under the “Subscriptions” tab. 


What can I do with the country codes collection that I have purchased?

The Country Codes can be downloaded to your database and used in order to implement the standard ISO 3166. However, selling them to others and further reproduction is not permitted.


Will I be notified of any updates made to the country codes collection?

Updates are included in your subscription. You will be notified when changes are made so you can download the latest versions.


What happens when my country codes subscription expires?

Your subscription is automatically renewed every year, which means that you will keep receiving updates until you stop the auto-renewal. This is easy to do through from your account and will be effective immediately.

 

ISO graphical symbols

How can I purchase the graphical symbols?

If you are looking for a single graphical symbol, you can search, preview and buy it from the Online Browsing Platform. They are available in .ai, .eps, .dwg, and in some cases in vectorized .pdf.
If you buy a graphical symbol collection, (ISO 7000 or ISO 7000 / IEC 60417), you pay a yearly fee to access and download the symbols.


How do I access the ISO graphical symbols that I have purchased?

You have to go to the Online Browsing Platform and log into your account.
If you purchased an individual symbol, it will be available under the “Products” tab.
If you purchased a collection of graphical symbols, you will find it under the “Subscriptions” tab.


What can I do with the graphical symbols that I have purchased?

Graphical symbols can be reproduced as needed for the implementation of the respective ISO Standards. However, posting them on the Internet or selling them to others is not permitted.


Will I be notified of any updates made to the graphical symbols collection?

When you subscribe to a graphical symbol collection, you will be informed if an update is available.
Updates are included in your annual subscription and any modification in the collection will be updated automatically in your Account, free of charge.


What happens when my subscription expiries?

The subscription to a graphical symbols collection lasts for one year. 
The subscription is automatically renewed, unless you cancel the renewal. To do so, you have to log into your account and select “Stop Auto-renewal”.

 

ISO Standards and Handbooks

How can I access the ISO Standards and Handbooks that I purchased?

The electronic documents can be accessed from your Account. You will find the document under the tab “Products”, where you can either access it and view it online on the Online Browsing Platform (OBP) or download it for your use.

It is important to know that all electronic files are subject to ISO Copyright, which you will need to comply with.


What can I do with the standard I have purchased?

If you have a hardcopy, you are allowed to share it with any person that wants to read it. However, you cannot copy the text by scanning it, photocopying it, or reproducing it in any other way.

For electronic files, you can store them on any device, and you are allowed to print one copy only. You are not allowed to make copies or transfer the electronic file which you have purchased, or reproduce parts of it. For more information, please contact us at copyright@iso.org.


What is an Adobe Acrobat PDF?

PDF is a file format created by Adobe. In order to open and read the PDF files you have purchased you will need to have the Acrobat Reader Software installed on your computer.

PDF files are provided in either character-based format or, for older documents, in TIFF image-based format.

All PDF files purchased from the ISO Store are watermarked in order to protect ISO Copyright.


What is an ePub?

ePub is short for “electronic publication”. It is a format optimized for tablets, e-readers and smartphones. It allows you to easily navigate the publication on a small, touch screen.


What is a watermark?

All downloadable standards are watermarked. The ISO Central Secretariat uses watermarks in order to protect ISO’s Copyright. A watermark is additional information that has been added to a document to identify the rightful licensee of the document. Using a watermark is a means of personalizing each standard that you download.

 

By default, the watermark in the PDF file displays (on each page of the document) the order number, the download date, and the email address of the contact provided in the Account.


How can I purchase a withdrawn standard?

Withdrawn standards can be purchased in paper format only, for the price of CHF 58.00 + Shipping Fees. These standards can only be purchased directly by contacting the ISO Customer Service Team.

 Opening Hours: Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:00 (UTC +1)

 Phone: +41 22 749 08 88 ,  Email: customerservice@iso.org


I want to purchase a corrigenda, but it is not available on the ISO Store

If you have purchased a standard and a corrigenda has been published, it will automatically be added to your Account. Alternatively, you can access it for free on the Online Browsing Platform.

 

ISO notification tool

What is the notification tool?

The notification tool sends you an alert via email when there is any updated information regarding a standard you follow.

You will receive information when a new standard is published, withdrawn, or if a new format of the standard is available.


How can I subscribe to notifications?

First of all, you will need to sign into your Account. Then you can go to the Online Browsing Platform, search for the standard and click on “Follow”. If you wish to stop following, then you go to your Account and check the “Following” button in order to do so. 
Another possibility is when you buy a standard through the ISO Store. On the Shopping Basket, the “Follow” function will be automatically selected. If you do not want to receive notifications about the standard, you can uncheck “Follow”.


How can I access the documents from the notifications?

You can click on the document reference to access it. If it is already part of your library, you will be able to see the entire document. Otherwise, you will only be able to see the publicly available sections. You can then decide to purchase the standard if you wish.

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)