<![CDATA[ISO 10004:2012 - Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring]]> http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/68/56869.html http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/68/56869.html 2015-12-03