<![CDATA[ISO/IEC 20000-1:2011 - Information technology -- Service management -- Part 1: Service management system requirements]]> http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/19/51986.html http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/05/19/51986.html 2016-01-13